Starting therapy can feel overwhelming. Whether you're wondering about insurance coverage, online therapy, confidentiality, or how to choose the right therapist, we've answered the questions we hear most often.





No. You do not need a doctor's referral to begin therapy at KMA.
Many clients use their extended health benefits to cover therapy services, but a physician referral is generally not required. If you're unsure about your insurance coverage, our team can help you understand your options.
Yourfirst appointment is an opportunity for you and your therapist to get to knowone another and begin building a plan for your care.
You'll discuss what brought you to therapy, any concerns you're currently experiencing, your goals, and any relevant personal history. Together, you'll begin identifying priorities and creating a path forward.
Many clients tell us they feel a sense of relief after their first session simply because they've finally had a chance to speak openly with someone who understands.
The relationship between you and your therapist is one of the most important factors in successful therapy.
At KMA, we take therapist matching seriously. We consider your personality, goals, concerns, communication style, and preferences when recommending a therapist.
If the fit doesn't feel right, we can help connect you with another therapist on our team.
Absolutely.
Finding the right therapist is an important part of the process, and sometimes it takes time to find the best match. If you feel that another therapist may be a better fit for your needs, simply let us know. Our care team will work with you to ensure you continue receiving the support you need without having to start over.
Therapy fees vary depending on the type of service and the therapist you work with. We believe in being transparent about pricing, and our current fees can be found on our Pricing page.
Many clients find that therapy is more affordable than expected because a significant portion, or even the full cost, may be covered through extended health benefits.
Many extended health benefit plans cover therapy services provided by Registered Psychotherapists, Registered Social Workers, Psychologists, and Psychological Associates.
Coverage varies by provider and plan. We recommend reviewing your benefits booklet orspeaking with your insurance company directly. We provide receipts that include all required information for reimbursement.
OHIP generally does not cover therapy provided through private therapy clinics.
However, OHIP may cover appointments with psychiatrists when a referral is obtained through a physician. Some publicly funded mental health programs are also available through community organizations and hospitals.
Many clients choose private therapy because it provides greater flexibility, therapist choice, and faster access to care.
Many of our clients pay privately for therapy services.
Therapy can be a meaningful investment in your emotional well-being, relationships, and quality of life. If you're concerned about costs, speak with our care team. We can help you understand your options and determine what approach may work best for your situation.
In many cases, yes. Depending on your therapist, location, and scheduling needs, we can often accommodate a combination of virtual and in-person appointments.
No. All you need is a reliable internet connection and a device with a camera and microphone. We'll provide simple instructions before your first appointment on our Zoom platform.
Many extended health benefit plans cover online therapy provided by Registered Psychotherapists and Registered Social Workers. We provide receipts that can be submitted for reimbursement.
Yes. Research consistently shows that online therapy can be just as effective as in-person therapy for many mental health concerns, including anxiety, depression, trauma, stress, and relationship challenges.
Session fees vary by appointment length and are the same whether you meet online or in person. Many extended health benefit plans cover some or all of the cost, and we provide receipts for reimbursement. Take a look at our Pricing Page to see rates and available packages.
Yes.
KMA provides secure online therapy for clients throughout Ontario. Whether you're located in Toronto, Ottawa, Hamilton, London, Kingston, Barrie, Sudbury, or a smaller community, you can work with one of our therapists from the comfort of your home.
Online therapy offers the same professional care, confidentiality, and evidence-based approaches as in-person sessions.
Yes.
Confidentiality is a fundamental part of therapy. Information shared during sessions remains private except in specific circumstances required by law, such as situations involving immediate risk of harm or certain legal obligations.
Your therapist will review confidentiality and answer any questions you may have before beginning treatment.
All three professionals can provide therapy, but they have different educational backgrounds and areas of training.
Registered Psychotherapists specialize in psychotherapy and mental health treatment. Psychologists have advanced training in assessment, diagnosis, and treatment. Registered Social Workers often provide therapy while also considering broader social, family, and environmental factors.
If you're unsure which type of therapist is right for you, our team can help guide you.
There is no single answer because every person's goals and circumstances are unique.
Some clients experience meaningful progress within a relatively short period of time, while others benefit from longer-term support. During your initial sessions, your therapist will discuss goals, expectations, and recommendations based on your specific needs.
Most clients begin by attending therapy once per week or every other week.
The frequency of sessions depends on your goals, the challenges you're facing, and your personal preferences. As progress is made, many clients choose to reduce the frequency of appointments while continuing to maintain support when needed.
Therapy can help with a wide range of concerns, including anxiety, depression, stress,burnout, trauma, grief, relationship challenges, self-esteem concerns, OCD, life transitions, anger management, workplace stress, family conflict, and many other emotional or psychological difficulties.
You do not need to be in crisis to benefit from therapy.
1. 50-Minute Consultation
All types of counselling therapy here at KMA Therapy begin with a 50 minute consultation with one of our intake counsellors. In these fifty minutes, we will ask important questions to determine the nature of the problem and treatment approach needed. We’re also asking questions to get a better sense of your personality
We believe this first therapeutic consultation is very important so we find you a counselor who is the ‘right fit’. The consultation is also a wonderful time to address any questions you may have.
Here we will also provide you with a customized ‘plan of action’ – this includes the recommended adoption counselor who is best equipped to suit your needs, a recommended duration of therapy (if applicable), and any additional testing or psychological services we feel would be helpful.
The fee for 50-minute consultations is $190 and this is usually covered by your workplace benefits package.
2. 50-Minute Weekly Sessions
After your first consultation, you will attend sessions at our clinic on a weekly basis with your assigned therapist for the recommended treatment duration of cognitive-behavioural
therapy. Here, our objective is to work through the treatment plan, goals, and objectives set in your initial consultation. All sessions after the consultation are 50 minutes in length.
3. Finish and Evaluate
After completing the recommended program, we check in for another consultation appointment to check in on what your experience was like. If you’re still struggling (and everyone takes a
different amount of time to work through issues), we may recommend continued CBT to keep you on the right track. If you’re feeling like you’ve made significant
improvement in your issues, your weekly therapy ends here. We will likely give you reading materials to help you along the way and you’re welcome to come back for a check-in session at any time. After your therapy, we always love to hear how you’re doing and what you’ve accomplished!
At KMA, we believe successful therapy begins with finding the right fit.
Rather than assigning clients to the next available therapist, we take the time to understand your goals, personality, concerns, and preferences. Our therapist-matching process helps ensure you are connected with someone who is well suited to support your journey.
We also offer access to a diverse team of therapists with expertise across a wide range of specialties and approaches.
Yes.
We understand that therapy needs to fit into your life. Many of our therapists offer evening and weekend availability to help accommodate work, school, parenting responsibilities, and other commitments.
In many cases, clients are able to begin the process within days.
Availability varies depending on therapist schedules and your preferences, but our care team works hard to connect clients with support as quickly as possible.
Yes.
Our therapists are registered with the appropriate professional regulatory bodies in Ontario and adhere to strict standards of professional practice, ethics, confidentiality, and continuing education.



